Refund & Cancellation Policy
At Mcdoty, we strive to ensure our carrier vetting software meets the highest standards for freight brokers. We understand that sometimes a product might not be the perfect fit for your workflow.
At Mcdoty, we strive to ensure our carrier vetting software meets the highest standards for freight brokers. We understand that sometimes a product might not be the perfect fit for your workflow.
Cancellations
You can cancel your subscription at any time. Once canceled, you will continue to have access to Mcdoty's features until the end of your current billing cycle. We do not charge cancellation fees.
- Cancel anytime with zero cancellation fees
- Retain full platform access until current billing period ends
- Simple self-serve cancellation or via support
Refund Eligibility
We offer a 7-day money-back guarantee for all new subscriptions. If you are not satisfied with Mcdoty within the first 7 days of your initial purchase, you are eligible for a full refund.
Non-Refundable Cases
Renewal payments (monthly or annual) are non-refundable once processed. We send reminder notifications prior to annual renewals. Refunds are not granted for periods where the account was active but unused.
Non-refundable items include:
- Processed renewal payments (monthly or annual)
- Unused active account periods
How to Request a Refund
To request a refund within the eligible period, please contact us at wail@mcdoty.com with your account email and order receipt. Refunds are processed through our Merchant of Record, Paddle, and may take 3-5 business days to appear on your bank statement.
Need help with your subscription?
Contact wail@mcdoty.com with your account email and order receipt.